Student Complaints Policy

If informal resolution is unsuccessful:

1. Access the STU Complaint Form via the student portal or request it from Student Services
2. Submit a detailed report including:

• Name and contact information
• Course or staff member involved
• Description of the issue and steps already taken
• Supporting documentation (emails, screenshots, etc.)

Submit electronically through the portal or designated submission address

1. Acknowledgment: Students will receive a written confirmation within five business days
2. Assignment: The complaint is routed to an appropriate STU official or department
3. Investigation: Relevant parties are contacted, and supporting evidence is reviewed
4. Resolution

If a student is dissatisfied with the outcome of a formal complaint, they may file an appeal.

Appeal Steps:

1. Submit a written appeal within 10 business days of receiving the decision
2. Clearly state the reason, including new evidence or context not previously reviewed
3. Appeal is reviewed by an impartial administrator or Appeals Committee
4. A final decision is delivered within 15 business days—this decision is final

If not satisfied after STU’s internal appeal process, a student may contact:

> University of North Carolina System Office > Email: stateauthorization@northcarolina.edu

• All complaints and appeals are handled with strict confidentiality to the extent possible
• Retaliation against a student acting in good faith is strictly prohibited

All complaints are:

• Logged and monitored for timeliness and resolution
• Subject to periodic follow-up to ensure satisfaction
• Addressed through procedures that uphold academic integrity and respect