Student support programs
St. Thomas University is committed to fostering an inclusive, responsive, and empowering academic environment. To ensure students succeed both academically and personally, STU offers a comprehensive set of student support services, accessible immediately upon enrollment.
Support Services include:
- Faculty Mentoring Faculty members serve as learning mentors and facilitators, guiding students through coursework and academic growth. This model emphasizes collaboration and personal development over traditional one-way instruction. Referrals to internal and external support services are provided as needed.
- Technical Assistance A dedicated help team supports students with technical issues related to the Learning Management System (LMS) and Student Information System (SIS). Assistance is provided promptly to minimize disruption and keep learners focused.
- Library Services STU’s online library offers:
- Course-specific research guides
- Access to librarians for virtual assistance
A curated digital repository of academic resources
Program Effectiveness and Continuous Improvement
St. Thomas University embraces a culture of feedback-informed growth. Stakeholder input is crucial for refining services and meeting the needs of students. STU evaluates support programs through the following mechanisms:
Course & Instructor Surveys
- Distributed at the end of each course via LMS
- Gauge content quality, teaching effectiveness, and overall satisfaction
Enrollment & Advisement Surveys
- Offered upon enrollment and annually thereafter
- Assess experiences with academic advising and administrative support
Service Satisfaction Surveys
- Offered after technical or administrative support interactions
- Provide immediate feedback on support responsiveness and quality
Graduation Survey
- Distributed to students upon program completion
- Captures feedback on academic experience and readiness for next steps
Suggestion & Feedback Portal
- A 24/7 web-based form enabling students and stakeholders to share:
- Suggestions
- Compliments
- Concerns or complaints (anonymous or named)
Data Collection & Review
Feedback is compiled by designated support teams and shared with senior administration on a monthly or quarterly basis. Anonymized faculty feedback is distributed after each course or at set intervals for open-entry programs.
