Student Services
St. Thomas University offers a comprehensive suite of student services that align with its educational mission: to foster knowledge, skills, and competencies that define the modern global learner. Services are designed to support academic success, professional growth, and personal development at every stage of the student journey.
Counseling and Guidance
Choosing an academic path is one of the most important decisions a student makes. STU recognizes the impact of educational alignment on student retention and success. Through its counseling services:
- Faculty and staff provide personalized academic guidance
- Students receive support in selecting degree programs aligned with their goals
- Educational pathways are crafted to reflect real-world labor market needs and emerging trends
All STU staff are committed to respectful, professional, and timely communication
Advising and Mentorship
STU supports students across their entire academic lifecycle with:
- Degree orientation and planning assistance
- Study strategies and organizational support
- Help navigate administrative processes
- Thesis development and mentoring
- Study group formation and teaching workshops
Each student is assigned a faculty advisor upon registration. Advising is offered:
- Individually via email and virtual appointments
- Collectively through virtual classrooms and student forums
Tutoring is structured across four areas:
- Academic guidance
- Performance monitoring
- Personalized learning pathways
- Peer collaboration and coordination
STU’s e-learning environment promotes active participation and collaboration using:
- Interactive Forums
- Real-time Classrooms
- 3D Virtual Learning Spaces
All advising records are kept strictly confidential in accordance with STU’s privacy policy.
Help Desk
STU’s Help Desk provides prompt, clear support:
- Phone and email assistance during posted office hours
- Clarification on technical, academic, and operational questions
Student Secretarian
The Secretariat manages student documentation and official services, including:
- Enrollment and course registration guidance
- Credit recognition assistance
- Issuance of certificates (enrollment, attendance, graduation)
Students may contact the Secretariat by phone or email.
Accessibility for Special-Needs Students
STU is committed to creating an inclusive, accessible academic environment:
- Platforms comply with W3C international accessibility standards
- Visually impaired students may use screen magnification tools
Extended exam time is granted to students with certified learning disabilities, at no extra cost
Service Quality Assessment
STU continuously evaluates service quality through:
- Student satisfaction surveys
- Assessment of complaints or procedural inconsistencies
Quality oversight is led by the Self-Evaluation Committee, which includes student representatives. Student involvement is formally integrated through participation in:
- Academic Senate (2 student seats)
- Academic Standards Committee (2 student seats)
Student Government, which advocates for community well-being and represents the student body to STU leadership
Online Course Delivery
All instruction is delivered through STU’s integrated e-learning platforms, supported by:
- Assigned university email addresses for official communication
- Access to course materials, video lectures, forums, and library resources
- Real-time interactions through video conferencing and virtual seminars
Students admitted to undergraduate or graduate degree programs can begin their studies within five business days of receiving their acceptance confirmation.
